At SharedGrid, we’re always looking for ways to improve our services and make your experience with us as seamless as possible. One of the most important aspects of your hosting experience is getting the help you need when you need it. That’s why we’re thrilled to announce a key enhancement to our customer support offering:
We’ve extended our Live Chat hours!
Starting now, you can reach our technical support and general enquiries team via live chat from 9am to 9pm UK time, Monday through Friday.
What Does This Mean for You?
1. Longer Support Availability:
Whether you’re troubleshooting an issue, need guidance setting up your hosting environment, or have general questions about our services, our friendly support team is now available to assist you for 12 full hours each day. We’ve extended our previous hours (9am – 5pm UK time) to ensure that you have access to expert support well into the evening.
2. Convenience and Flexibility:
We understand that your business doesn’t always follow a 9-to-5 schedule, and neither do your hosting needs. With our new extended hours, you can get real-time help after your workday or whenever it fits your busy schedule.
Other Ways to Reach Us
While live chat is now available until 9pm, our other support channels remain just as robust:
• Phone Support: If you prefer speaking with us directly, you can still give us a call between 9am and 5pm UK time. Our experienced team will be happy to walk you through any questions or technical issues.
• 24/7 Email and Ticket Support: Got a non-urgent request or prefer to communicate in writing? Our email and ticketing system is available around the clock. Whether it’s midnight or midday, you can submit a ticket, and we’ll ensure you get a quick response.
Why We Made This Change
At SharedGrid, we know that reliable hosting is essential for your business, and that reliability extends to our customer service as well. By expanding our live chat support hours, we aim to be more accessible to you, our customers, no matter when you need assistance.
This is part of our ongoing commitment to continually improve our service offerings based on your feedback. Whether you’re just starting with SharedGrid or you’ve been with us for years, we want to ensure you have an easy and efficient way to reach our team.
We’re Here to Help
At SharedGrid, we’re dedicated to making web hosting as stress-free as possible. Whether you have a technical question, need advice on scaling your hosting solution, or have any general queries, our team is ready and eager to assist. With our newly extended live chat hours, we’re more accessible than ever, helping you stay connected and supported.
SharedGrid Support at a Glance:
• Live Chat: 9am – 9pm UK time
• Phone Support: 9am – 5pm UK time
• 24/7 Email and Ticket Support
Got questions? We’re just a click away!