The document that follows contains the Terms of Service, Acceptable Use Policy and Service Level Agreement for using services which SharedGrid provides. Ensure you read these documents carefully and understand them before using or ordering any services from our website. If you do not agree with any of the points outlined in this document then do not order any services from our website. By ordering a service from our website then you agree to the points outlined in this document. Check back frequently as this document could be updated at any time, when the document changes, you will automatically be bound by the new terms.
Contract
The contract between yourself and SharedGrid is not formed until the order has been accepted by SharedGrid. If payment has been taken, this does not mean the contract has started and may be revoked at any point until the order has been accepted.
Once the order has been accepted, the contract will commence on the commencement date and will renew equal to the billing period set out within the order form/your account or a period that has been agreed between you and SharedGrid in writing.
To enter a contract with SharedGrid, you need to be of legal age within your country of residence. You cannot form a contract if you do not meet these legal requirements and the contract will be immediately void.
Your responsibilities
You agree to keep your username and password secure for services that are administered by SharedGrid. These include but are not limited to, control panel, billing panel, email system, ftp system etc. In the event of your username and password being compromised and being used by an unauthorised person, we are not responsible.
SharedGrid offer a backup service for Shared and Reseller web hosting which is constantly monitored to ensure it is working and the integrity of data is met. However, it is your responsibility to ensure you backup your data and store this in a secure location. We are not responsible for any data loss.
You agree that you will not:
- Perform any action that will adversely affect the performance of services SharedGrid offer, or affect any other customers of our services.
- Upload any file that is a virus, malware, or any other similar type of file to our services.
- Upload any material which infringes the intellectual property rights of any other party.
- Upload any material which is obscene, offensive, hateful or inflammatory.
- Send any unsolicited or unauthorised advertising or promotional material (spam emails).
- Knowingly transmit any data or send/upload any material that contains viruses or any other harmful programs.
- Cause annoyance, inconvenience or needless anxiety to any person or cause the network to be impaired or interrupted.
Resource Usage Policy
SharedGrid monitor the resource usage on all servers and on a per customer basis. This is to ensure the optimum level of performance can be achieved. However, there is the possibility that the resource usage of one customer could impede the quality of service for SharedGrid and its customers. SharedGrid have the right to throttle the resources available to you, contact you and discuss the resources in use, ask you to reduce the number of resources being used or take any other appropriate action that is deemed reasonable.
There is no set limit on the amount of bandwidth that you can use. However, if SharedGrid believe the bandwidth you are using is affecting the quality of service for SharedGrid and its customers then the actions outlined above will be taken.
Charges and Payments
Payments of charges as outlined within the order form/your account are to be paid in advance of the service being provided.
Your service will automatically renew unless cancelled. You can cancel your service at any time through the billing panel.
In the event of a payment dispute, chargeback or any other similar dispute, you may be charged an administration fee and your service may be suspended or terminated. VAT may be applied to your invoice where applicable.
Termination
SharedGrid can terminate the contract with immediate effect if:
- You fail to pay any amount due under this contract on the due date.
- You pose a significant risk to the network, other customers or SharedGrid.
- You become bankrupt or go into liquidation.
You can terminate the contract at any time by:
- Requesting a refund within 30 days of the service commencement date for hosting services only.
- Cancelling the service through the billing panel. The cancellation will take effect on the next renewal date.
Force Majeure
SharedGrid shall not be liable for any failure to perform any of its obligations under this contract if the failure results from events beyond its reasonable control including but not limited to acts of God, war, riot, civil commotion, malicious damage, flood, storm, natural disaster, explosion, acts of terrorism, epidemic or pandemic.
Fraud Prevention
SharedGrid reserves the right to refuse or cancel any order that is suspected of being fraudulent. We may verify customer information and payment details before processing orders.
Email Usage Policy
SharedGrid provides email services as part of hosting packages. These must be used in accordance with anti-spam laws and regulations. Mass mailing or sending of unsolicited emails is strictly prohibited and may result in immediate termination of services.
Acceptable Use Policy
Our services must be used in a lawful manner and in accordance with this Acceptable Use Policy. Any violation of this policy may result in suspension or termination of services. Prohibited activities include but are not limited to: hosting illegal content, running scripts that consume excessive resources, participating in DDoS attacks, and any activity that interferes with the services provided to other customers.
Complaints Process
If you have a complaint about our services, please contact our support team through the support ticket system. We aim to resolve all complaints promptly and fairly.
Service Level Agreement
SharedGrid commits to providing a 99.99% uptime guarantee for all hosting services. This excludes scheduled maintenance windows which will be communicated in advance.
In the event of downtime exceeding this guarantee, customers may be eligible for service credits. Uptime is calculated on a monthly basis and does not include downtime caused by issues beyond our control or scheduled maintenance.
Changes to Terms
SharedGrid reserves the right to modify these terms at any time. When changes are made, customers will be automatically bound by the new terms. We recommend checking this page regularly for updates.
Contact
If you have any questions about these Terms of Service, please contact us through our support ticket system.