This Acceptable Use Policy forms part of our Terms of Service.
Our services must be used in a lawful manner and in accordance with this Acceptable Use Policy. Any violation of this policy may result in suspension or termination of services. Prohibited activities include but are not limited to: hosting illegal content, running scripts that consume excessive resources, participating in DDoS attacks, and any activity that interferes with the services provided to other customers.
Your responsibilities
You agree to keep your username and password secure for services that are administered by SharedGrid. These include but are not limited to, control panel, billing panel, email system, ftp system etc. In the event of your username and password being compromised and being used by an unauthorised person, we are not responsible.
SharedGrid offer a backup service for Shared and Reseller web hosting which is constantly monitored to ensure it is working and the integrity of data is met. However, it is your responsibility to ensure you backup your data and store this in a secure location. We are not responsible for any data loss.
You agree that you will not:
- Perform any action that will adversely affect the performance of services SharedGrid offer, or affect any other customers of our services.
- Upload any file that is a virus, malware, or any other similar type of file to our services.
- Upload any material which infringes the intellectual property rights of any other party.
- Upload any material which is obscene, offensive, hateful or inflammatory.
- Send any unsolicited or unauthorised advertising or promotional material (spam emails).
- Knowingly transmit any data or send/upload any material that contains viruses or any other harmful programs.
- Cause annoyance, inconvenience or needless anxiety to any person or cause the network to be impaired or interrupted.
Resource Usage Policy
SharedGrid monitor the resource usage on all servers and on a per customer basis. This is to ensure the optimum level of performance can be achieved. However, there is the possibility that the resource usage of one customer could impede the quality of service for SharedGrid and its customers. SharedGrid have the right to throttle the resources available to you, contact you and discuss the resources in use, ask you to reduce the number of resources being used or take any other appropriate action that is deemed reasonable.
There is no set limit on the amount of bandwidth that you can use. However, if SharedGrid believe the bandwidth you are using is affecting the quality of service for SharedGrid and its customers then the actions outlined above will be taken.
Email Usage Policy
SharedGrid provides email services as part of hosting packages. These must be used in accordance with anti-spam laws and regulations. Mass mailing or sending of unsolicited emails is strictly prohibited and may result in immediate termination of services.