Welcome to the SharedGrid Privacy Policy. SharedGrid is committed to protecting your privacy and your personal information. This document outlines important information you need to know about what personal information we collect, how we store your information, who has access to your information, how long we store your information, and how cookies are used on our website.
Data being collected
We strive to only store the personal information required to provide you with a service. Personal information is any information about an individual through which a person can be identified.
We may collect, store and use the following personal information:
- First name, middle name, surname, maiden name, title, username.
- Date of birth and Gender.
- Billing address, delivery address.
- Email address, mobile and telephone numbers.
- Payment data of services you have purchased, but we do not store payment information.
- IP address, browser and operating system
- We use Cloudflare as a proxy for some of our services. Cloudflare may collect technical data such as, but not limited to, IP address, browser, operating system, and location. Please refer to the legal policies on Cloudflare’s website for more information.
How is data collected
Data is collected through various methods:
- When you purchase one of our products or services.
- Register an account on our website.
- Communicating with us via social media or video conferencing technologies.
- Request marketing material to be sent to you.
- Enter a promotion or survey.
- Give us some feedback.
How we use your data
We will only use your data when legally required to do so. The most common uses of your data are:
- When we are about to or have entered a contract.
- Where we need to comply with a legal or regulatory requirements.
Disclosures of personal data
We sometimes share information with other companies. We only share information with service providers when we are confident they will manage and secure information to our satisfaction, within the guidelines of this policy and the law. These are set out below for the following purposes:
- Payment Service Providers – We use Stripe and PayPal as payment processors. We do not store any personal payment information.
- Professional Advisors – We may share information with lawyers, accountants, and other professional advisors.
- Regulatory and Law Enforcement – We may share information when legally required to do so by authorities.
Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know such data.
Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
Cookies and analytics
Our website (sharedgrid.com) does not use cookies and does not track you across other websites.
To understand how our website is used, we use Plausible Analytics, a privacy-friendly analytics service hosted in the EU. Plausible does not use cookies, does not collect or store personal information and does not identify individual visitors. It only records anonymous, aggregated statistics such as page views, the website that referred you and your general country.
Our client area (my.sharedgrid.com), where you log in, place orders and contact support, uses cookies that are needed to keep you signed in and to process your orders. Our live chat is provided by tawk.to and opens on their website, which is covered by their own privacy policy.
Contact us
If you have any questions about this privacy policy or our privacy practices, please contact us through our support system.